Feedback, Complaints and Appeals

Fine Art Drawing.

Here to listen

To keep our standards high and offer you a better service, we're committed to finding new ways of doing things. To do this, we provide several ways to submit feedback or complaints.

Feedback

We always welcome your suggestions on how we do things and comments are carefully considered. In particular, we believe it's important to get positive feedback on staff going above and beyond — so please let us know. You can fill out our feedback form here:

Complaints

We all know that sometimes things go wrong. If your expectations haven't been met, please speak to your tutor, curriculum head, or relevant manager first — they may be able to deal with the situation immediately.

We take all complaints seriously and deal with them fairly, sensitively and in complete confidence. We'll try to resolve your complaint within five working days and only initiate a more detailed investigation if appropriate.

You'll find our guide to complaint handling here:

Once you've read it, you can fill out our complaint form here:

Tell Us in Writing

If you'd prefer to submit your complaint in writing, please write a letter and send it to the address below. 

Performance Manager
City of Glasgow College
190 Cathedral Street
Glasgow
G4 0RF

Help is at Hand

If you're uncomfortable giving feedback or making a complaint, our Student Services offer support and advice. If you need them, assistive technologies such as TextHelp, or voice recognition software are also available on request.

Complaint Reports

Your complaints provide invaluable feedback, so we record of all comments for analysis and review. This helps us tackle any issues, identify training opportunities and improve our service. You'll find our quarterly complaint reports here:

How to Appeal Your Assessment

We know how important your results are to you. That's why, during any academic assessment, you should always be aware when and how you're being assessed, who is carrying it out and what the result is. Also remember that, in many instances, you can retake or remediate any work submitted for assessment.

If there is a problem — eg over a result — then the Academic Appeals Procedure can help put your case forward. To find out more, read our handy guide:

If you've exhausted this option, you can appeal to the relevant examining or awarding body — eg SQA, City & Guilds, MCA — subject to their regulations. Information on these regulations, including how to contact the relevant examining body, is available from your Curriculum Head or the performance department, or by emailing:

If you feel you have grounds for an academic appeal, complete the Academic Appeals Form within 10 working days of receiving your results.

Freedom of Information

Please see the FOI page for further information.