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Air Cabin Crew Operations City and Guilds Diploma

(SCQF level 5)

Food, Events, Hospitality & Tourism, Hospitality and Leisure

Applications closed

Mode of Study


Start Date

30th Aug 2021, 1 year


City Campus


This course will help you to develop the skills required for employment in the Aviation, or Airport Ground Industry. It covers everything from customer service and employability skills, to health and safety procedures.

You'll be awarded a City and Guilds Diploma in Air Cabin Crew Operations Level 2 after successfully completing the course.

We put together a short presentation with more information on the Air Cabin Crew course.

For more information on future passenger transport careers, visit Careers that Move.

This course is placed on the Scottish Credit Qualifications Framework at Level 5.

Entry requirements

Minimum entry requirements

  • Three National 5 qualifications at Grade C or above including English; OR
  • Other equivalent qualifications or experience.

Additional selection requirements

  • You must be over 17 years of age.
  • You must be taller than 5 feet 2 inches.
  • You must hold a valid EU passport and the right to work in the UK.
  • You must be fluent in spoken and written English.
  • Some airlines may also supply additional criteria.

You'll be invited for a group and/or individual interview where you can find out more about the course and tell us why you're interested in this subject area.  Where COVID restrictions are in place we will invite you to either a video meeting, telephone conference call or make an offer based on your application form.

ESOL entry requirements

Applicants whose first language is not English should have minimum ESOL Intermediate level 2 or equivalent for NC/NQ courses and ESOL Higher for HNC/D courses.

What you study

You'll study:

  • Introduction to Airline/Aviation Operations.
  • Airline Health.
  • Safety and Security.
  • Crew Room Duties.
  • Role of Air Cabin Crew.
  • Preparation for Employment as Air Cabin Crew and Airport Ground Operations.

You'll also learn languages as part of the course.

After the course


This course prepares you for a career as air cabin crew or airport ground staff. 

Continuing Study

You can also progress onto NC International Travel or HND in Travel and Tourism at the college. ​


How the course is taught

The course will be taught using a variety of different teaching methods such as
  • Lectures.
  • Group work.
  • Industry Visits.
  • Guest Speakers. 
  • Role Play in the cabin.

Assessment methods

You will be assessed on an on-going basis using a variety of methods such as:
  • Presentations.
  • Closed Book assessments.
  • Reports.
  • Observation in the mock cabin.
  • On-line e-assessment.

Additional Information

Dress code

You will be required to wear the "City Air" cabin crew uniform at least one day a week.

  • Mode of Study:
  • Start Date:
    30th Aug 2021, 1 year
  • Location:
    City Campus