Being there for Business

With the onset of the Coronavirus pandemic, the college moved its provision online in order to continue supporting business through the Flexible Workforce Development Fund (FWDF).

Since April 2020, it has delivered more than 500 courses remotely to over 4,000 delegates. The college’s success lies in its flexibility with employers and its ability to meet their skills needs.

One of those employers is the CALA Group which the college has been working with since 2018, providing training opportunities through the FWDF for their employees.

Customer Service Manager, Stephen Gunn, has been with CALA for 14 years. He recently completed a six month coaching and mentoring course with the college.

“It consisted of one half day per week with coursework and assignments to complete between each online class,” explained Stephen.

“It’s been a long time since I took part in any college course, or had to submit an assignment, and the thought at first was a little daunting. However, from the word go Douglas Alexander, lecturer in leadership and management at the college, made us all feel at ease and recognised that we were juggling busy full time jobs as well as the coursework.

“The course has completely changed the way I think about coaching my colleagues. I now view every conversation as a coaching opportunity. The structure of the online sessions was delivered expertly with clear objectives, clearly explained goals, and always very well presented. It more than delivered in terms of my expectations.”

Stephen hopes that everything he learned on the course will help him continue to develop his career at CALA. “It’s the best company I’ve ever worked for and I hope there will be many more happy and successful years ahead,” adds Stephen.

“The main reason I enrolled on the course though is that the qualification I now have puts me in a better position to help support my colleagues achieve their dreams and aspirations at CALA.

“I immediately started using what I learned from the coursework as well as from the class group. I am using these skills to focus on high performance coaching in my team as well as the creation of a succession plan.”

Similar to many companies, the pandemic has created a change in the way Stephen’s team at CALA work. “It has been a challenging year,” he admits. “Now, more than ever, we need to be there for our customers.” 

“I would absolutely recommend City of Glasgow College for the FWDF training. And would go as far as saying that Douglas Alexander is a great ambassador and an asset for the college, always on hand to offer support to his students. I welcome the opportunity to take part in further courses provided the college.

Douglas Thomson, Flexible Workforce Development Fund Manager for City of Glasgow College, believes that the past year’s forced disruption has deepened the links between the college and business. “I think that will continue and expand. No-one saw Covid-19 coming, but we responded well and we continue to expand our portfolio in order to offer a bespoke range of programmes to business and industry who have different motivations and needs and our training reflects that.”