CMI Level 3 Diploma in First Line Management

CMI Level 3 Diploma in First Line Management

(SCQF level 6)

Part-time, Administration and Human Resources

Course Options
No course offerings available at the moment.

Overview

Developed for supervisors and first line managers who have operational responsibility for a defined area of activity, this qualification gives junior managers the communication and motivational skills to help improve operational efficiency.

With a more comprehensive structure, our Level 3 Diploma in First Line Management gives you all the key skills and competencies you'll need to become an effective first line manager.   

On successful completion of the course assessment(s) you will receive a CMI Accredited Certificate.

The course is delivered via 30 workshop sessions (1600-2000 hrs) plus online/self-study.  Delivered one session per fortnight over a 19 month period.

CMI MEMBERSHIP

You will receive free Affiliate membership of the CMI for the duration of their course.   This will give access to a wide variety of benefits including online support via ManagementDirect.

ManagementDirect is packed with content, including:

  • E-learning modules - from developing a management style to the principles of project management.
  • Leader videos - experts talk about overcoming real-life management issues.
  • Thinkers - summaries of the ideas of major theorists to help problem solving.
  • Interactive scenarios - what decisions would you make on these management challenges?
  • Published articles - a database of articles from Professional Manager.
  • Checklists - hundreds of practical tick lists of activities to ensure a best practice approach.
  • E-journals - thousands of journals, publications and research documents offering latest industry insight.
  • Document outlines and research summaries on key business initiatives such as devising a marketing plan.

Further details on the benefits of membership can be found here.

Minimum entry requirements
  • Minimum age of entry is 19.
  • Although CMI does not specify entry requirements for this qualification you should have sufficient capability to complete a programme of study and assessments at CMI Level 3.
  • You should have a good standard of spoken and written English.

What you study

Personal Development as a First Line Manager

  • Be able to develop and use a personal development plan. 
  • Understand how to plan and manage work. 
  • Understand how to develop and maintain effective working relationships to achieve objectives. 
  • Be able to safeguard the welfare of the team in the working environment.

Improving Team Performance

  • Be able to identify issues which affect performance. 
  • Know how to select and apply the best course of action to address a performance issue. 
  • Be able to take action to achieve the performance issue of an individual. 

Managing and Communicating Information

  • Be able to gather and select data. 
  • Be able to interpret data and information related to a work activity. 
  • Be able to communicate the results of the information analysis. 

Resource Planning

  • Understand how to plan resource needs with the team, to meet team objectives.
  • Understand the need for change to resource requirements.
  • Be able to monitor, record and control resources within the work area.

Meeting Stakeholder Needs

  • Be able to identify stakeholders and plan to meet their needs.
  • Understand the process required to continually improve meeting stakeholder needs.
  • Be able to prepare a case to support a change in meeting stakeholder needs.

Identifying Development Opportunities

  • Understand the factors involved in leading a team to achieve agreed objectives.
  • Understand the current competencies of individuals and teams. 
  • Understand how to develop the competencies of individuals and teams.

Materials

Costs include CMI workbook(s), CMI registration and access to support and course materials via the College VLE – MyCity.