Quality and Performance

Student pictured working at PC

Our performance

Each year we report on how well our college has performed against a set of indicators established by the Scottish Funding Council. The report provides information about who studies with us and the types of qualifications they achieve. 

Lots of different people come to study at our college. Some are looking to move into work, retrain or re-skill, or to progress on to Higher Education.  The differing aspirations of learners help us interpret the performance information provided below, which is a summary of learner outcomes achieved for the academic year 2019-20.

It is important to note that on 17 March 2020, in response to the COVID-19 pandemic, City of Glasgow College pivoted overnight from on-campus to remove/home working. That meant over 23,000 students were then taught and studied online. The impact has been unprecedented and brought with it many challenges throughout subsequent lockdown periods. We expect that to be reflected in subsequent years' reporting. 

Customer Service Excellence

Customer Service Excellence is the Government’s national standard for public service organisations. It offers a practical framework for driving customer-focused change, placing greater emphasis on insight and satisfaction measurement. In particular, it focuses on the areas that customers have indicated are a priority for them.

Leadership and Culture

Leadership and culture are vital if we are to deliver a quality student learning experience. Below, you'll find our Customer Care Charter, which shows our progress towards achieving our targets for standards of service:

Customer Service Reports

These reports also show how well we're achieving our standards of service targets: