There is a shortage of people who are qualified to carry out desktop support roles in industry. This first year HNC course introduces you to some of the skills that are in demand in many support roles in the IT industry; including learning skills in desktop support and systems administration. You’ll cover the basics of computer networking and will also learn how the components of a computer/laptop device function.
This particular unit is taught using the Cisco Networking Academy online material and success in this unit may allow you to also sit the vendor Cisco IT Essentials qualification at the end of the second term.
The course contains a mixture of practical and theoretical material and does involve independent research, study and report writing. Although you'll use the Windows environment in class, you'll also learn how to use the Linux operating system.
The technical units on this course, such as those dealing with the Windows and Linux operating systems and the networking elements of the course, are taught by lecturers who have extensive working knowledge of these systems and are Cisco/Microsoft certified practitioners.
On completion of the course, you may have the opportunity to work for companies such as Dell and Ericsson in a technical support/networking role.
After successfully completing a first year HNC you'll receive the HNC Computing qualification. After completing the second year of an HND you'll receive the HND Computing: Technical Support qualification.
This course is placed on the Scottish Credit Qualifications Framework at Level 7. For more information on the framework visit: www.scqf.org.uk/the-framework/.