Hospitality Operations

Hospitality Operations HNC

(SCQF level 7)

Full-time, Events, Hospitality and Tourism

Course Options

Overview

If you’re passionate about delivering exceptional customer experiences and ready to take your first step into one of the world’s most dynamic industries, the HNC Hospitality Operations course at City of Glasgow College is the perfect place to begin. This programme is designed for aspiring hospitality professionals who want to build strong operational skills, gain industry insight, and develop the confidence to thrive in hotels, restaurants, events, and tourism settings.

Throughout the course, you’ll explore the core principles of hospitality management - from front of house operations and food and beverage service to leadership, finance, and customer care. With access to state-of-the-art facilities and guidance from experienced lecturers, you’ll learn in an environment that mirrors real industry practice.

Whether you’re aiming to progress into supervisory roles, continue your studies, or launch a rewarding career in a global sector, this qualification gives you the knowledge, practical experience, and professional edge to succeed. At City of Glasgow College, we don’t just teach hospitality - we help you become part of it.

Minimum entry requirements
  • Two Highers at Grade C or above in relevant* subjects; 
  • National 5 in Maths or Applied Maths
  • National Qualification in Hospitality level 6 or related subject; OR
  • Other equivalent qualifications or experience.

* relevant subjects include Administration, Business Management, Economics, English, Geography, History, Mathematics or Modern Studies

Applicants whose first language is not English should have minimum SQA ESOL National 5 or equivalent for NC/NQ courses and ESOL Higher or equivalent for HNC/D courses.

Additional selection requirements
  • You'll be invited for a group and/or individual interview where you can find out more about the course and tell us why you're interested in this subject area or we'll make an offer based on your application form.

What you study

You'll study:

  • Alcoholic Beverages.
  • Accommodation Servicing.
  • Conferences.
  • Creating a Culture of Customer Care.
  • Food and Beverage Service.
  • Food Hygiene (REHIS Intermediate).
  • Front Office Procedures.
  • Graded Unit 1.
  • Hospitality Industry.
  • Hospitality Financial and Control Systems.
  • Hospitality Supervision.
  • Managing Hospitality Operations (Level 7).
  • Legislative Requirements.
  • Using Software Applications Packages.

In 2023-24, we started work experience takeover days with Premier Inn. Students experience three days of work experience in a new role within a live working environment, preparing them for work within the industry.

We also offer students a variety of paid work placements in some of Glasgow’s top establishments, which you can apply for in August, once you've been accepted onto the course. We host at least two industry-specific Job Fairs each year, with over 15 employers attending to recruit for part-time and full-time positions. Previous employers attending include Cameron House Hotel, Dakota Hotels, IHG Hotels, Celinos restaurant, Crerar Hotels, Rannoch Resort, Staff Finders and many more.

How the course is taught

You will be taught in a variety of ways on the course.   Practical subjects will be taught in Scholars' restaurant and bar area and City Bistro.  Theoretical subjects will be taught using various teaching methods, including case studies, group activities, exercises and project-based work. 

Dress code

You will be required to wear a uniform in our practical areas - Scholars' Restaurant.  Information on the purchase of uniforms will be provided when you are offered a place on the course and further guidance will be given at Induction.

Guide to Applying
Funding and fees information
Qualifications explained
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