Student IT Log-In Guide
 

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This page provides a guide for students accessing College IT Systems at City of Glasgow College including setting up your College IT account to use with Microsoft 365 email, College Wifi (Eduroam) and the College’s Virtual Learning Environment, Canvas. 

Please note:

  • After you have enrolled on your course, it takes one working day (24 hours) for your account to become active on all our systems.
  • You will know that you have been enrolled when you are given a student ID.
  • Please wait at least one working day after your enrolment before you follow these instructions.
  • After that you will be able to log in and access the college services, but your lecturer will inform you when you can access your class materials on Canvas.

Step by Step Guide to Logging into Your College IT Account for the First Time

Please ensure you wait a full 24 hours after enrolling on your course before setting up your college IT account.  You can set up your College IT account from home if you have access to a browser and a smartphone. 

​1.  To get started, open https://www.office.com in a web browser on your computer. 

2.  Login using your email which is:  studentnumber@cityofglacol.ac.uk 

 

3.  Type in your initial default password. This is the word City followed by your own date of birth - CityDDMMYY.

For example, if your student number is 12345678 and your date of birth is 21/11/01, your login details would be:

Username: 12345678@cityofglacol.ac.uk
Default initial password: City211101

 4.  Once you have entered your initial password successfully then you will be asked to provide ‘More Information” as part of the initial configuration for Multi-Factor Authentication (MFA).  MFA provides an additional layer of security to your account.

 5.  Click ‘Next’ to continue where you will be prompted to set up Multi-Factor Authentication (MFA).   

MFA requires an additional method to confirm your identity.  This can be by using the Microsoft Authenticator app, receiving an SMS text message or by phone call.  We recommend using the MFA Smartphone application detailed in the video below (skip to section 7 to see how to setup SMS text or phone call verification).

You can download the Microsoft Authenticator App either from Google Play or AppStore for iOS using the QR codes below. 

iPhone                                                                                                           Android

                                    

Follow the on-screen instructions to set up the Microsoft Authenticator App.  Once the app is downloaded and installed, you will need to use it for continued secure access to your College account. Please do not delete the app during your time at College.

 

 6.  On your phone, within the Authenticator App, click on the ‘Add’ button or 3 dots on the top right corner and select “Work of School account” followed by “Scan a QR Code”. Scan the on-screen barcode with your MS Authenticator App.   

After clicking ‘Next’, it will prompt you to do a test of the application.  

If set up has been successful, a message will be shown with a green tick, which means MFA was configured properly. Click ‘Next’ to continue.

7.   If you need to setup MFA another way, please watch the appropriate videos below for SMS and phone call.

 

8.  Now, back to your initial browser window and you will be asked to change your initial default password. Re-enter your initial default password (CityDDMMYY ) and choose a new password for yourself.  This password should be unique and not used for other websites or services. If you try to use a common password then an error message will be displayed. 

 

 

If your password choice was accepted and everything completed successfully, your new password will be set.   

You will see the next prompt asking you if you want to ‘Stay Signed In’.  If you are logging into a device that you own, choose ‘Yes’ to reduce the number of times you are prompted for your password. 

You can now use your College IT account and password to access IT services at College and at home. Please now visit CityLife your student intranet, where you'll find lots of useful information about studying at City and links to important college systems and support services. 

Further Information

If you need help or support please contact the IT Service Desk - ITservicedesk@cityofglasgowcollege.ac.uk or 0141 375 6600.